Refund policy

Returns & cancellations

Your right to cancel: If you buy from us online, you can cancel your order for any reason within 14 days of receiving it. Just email selahlifestyleuk@gmail.com to let us know, then return the item within 14 days of telling us. As a goodwill gesture, we accept return requests for up to 30 days after delivery.

Proof of purchase: Please email a copy of your receipt or order confirmation with your return request.

Return address: Selah Lifestyle, 7 Saint Augustines Park, Westgate-on-Sea, Kent, CT8 8EN.

Return postage: Unless the item is faulty or we sent the wrong item, you pay the cost of posting it back. Please pack it carefully. Ceramics are fragile, and we may reduce your refund if the item has been damaged by handling beyond what’s needed to inspect it.

Refunds: We refund the item price and your original standard delivery charge within 14 days of receiving the item back (or of you showing proof you’ve sent it), using your original payment method.

Personalised and bespoke pieces: Pieces made to your own specification, such as a custom scripture or name, can’t be cancelled unless they’re faulty.

Damaged or faulty items: If your piece arrives broken or faulty, email us within 30 days with a photo and we’ll arrange a replacement or full refund, including postage. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

Gift cards: Gift cards can’t be returned or refunded.

Gifts: Refunds always go back to the person who paid for the order, using their original payment method.